Cancellation Policy

Before dispatch

You can cancel your order for a full refund any time before it has been dispatched. Email hello@damiansdirect.online with your order number as soon as possible. Most orders are processed within 1–2 business days, so please act quickly.

After dispatch

Once an order has been dispatched, it can no longer be cancelled. You're welcome to return it under our standard refund policy once it arrives.

Cancellations by us

In rare cases (out-of-stock items, payment issues, or shipping restrictions), we may need to cancel an order. We'll notify you immediately and refund any amount paid in full.

Modifications

If you'd like to change items, address, or shipping method on an order that hasn't shipped yet, contact us and we'll do our best to accommodate.