Refund Policy

Eligibility

• Items must be unused, in original condition, and in their original packaging.
• Proof of purchase (order number or receipt) is required.
• Sale items, candles that have been burned, and personalised products are non-refundable.

How to start a return

Email hello@damiansdirect.online with your order number and the reason for return. We'll send you return instructions and the address.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged or faulty. We recommend a tracked service.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days.

Faulty or incorrect items

If your item is faulty, damaged in transit, or not what you ordered, we'll cover return shipping and offer a replacement or full refund. Contact us within 7 days of delivery with photos.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law.